Refund policy

We offer a 15-day return period. You have 15 days from the date you receive your order to request a return.

To qualify for a return, the item must be in the same condition you received it. It must be unworn or unused, with tags attached, and in the original packaging. A receipt or proof of purchase is required.

To start a return, email us at info@staypressd.com
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A return address will be provided once your request is approved.

If your return is accepted, we will send you a prepaid return shipping label along with instructions on how to send your item back. Items sent back to us without first requesting a return will not be accepted.

For any questions, contact us at info@staypressd.com
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Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you receive the wrong product, contact us immediately so we can evaluate the issue and resolve it.

Exceptions and Non-returnable Items

Certain items cannot be returned. These include:

Perishable items such as food, flowers, or plants

Custom or personalized products

Personal care items such as beauty or hygiene products

Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, reach out to us.

We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to exchange an item is to return the product you have. Once the return is accepted, place a new order for the desired item.

European Union 14-day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason. Items must be returned in the same condition you received them, unworn or unused, with tags and original packaging. A receipt or proof of purchase is required.

Refunds

We will notify you once your return is received and inspected. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.

If it has been more than 15 business days since your return was approved and you have not received your refund, contact us at info@staypressd.com
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